1. Introduction

This Privacy Policy (“Policy”) applies to the collection, use, storage, and disclosure of personal information by Ingenique Solutions Pte Ltd and its Affiliated Companies (hereinafter also referred as “Ingenique”, “Our”, “We” or “Us”) when you use our website (www.ingenique.net), products and services (hereinafter also referred as “Products and Services”).

Our headquarters is in Singapore at:
19 Keppel Road #07-02, Jit Poh Building, Singapore 089058

Our affiliated companies (hereinafter referred as “Affiliated Companies”) include:

Offices	Address
Ingenique Solutions Pte. Ltd. (Hong Kong Branch)	Unit B5, 15/F, NCB Innovation Centre, No. 888 Lai Chi Kok Road, Kowloon, Hong Kong
Ingenique (Malaysia) Sdn. Bhd	Unit 2-1,Level 2,The Podium,Tower 3, UOA Business Park,No 1, Jalan Pengaturcara U1/51a, Seksyen U1,40150 Shah Alam, Selangor, Malaysia
Ingenique (Australia) Pty Ltd	49th Floor, 8 Parramatta Square, Parramatta, Sydney, New South Wales, 2150, Australia

We are committed to protecting and respecting your privacy. This Policy explains how we manage personal information in accordance with the data protection laws where we operate (“Applicable Laws”), including complying to:

Personal Data Protection Act of Singapore (PDPA) in Singapore by Ingenique Solutions Pte Ltd.
Personal Data (Privacy) Ordinance (PD(P)O) in Hong Kong by Ingenique Solutions Pte Ltd (Hong Kong Branch).
Personal Data Protection Act 2010 (Act 709) in Malaysia by Ingenique (Malaysia) Sdn Bhd.
Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) in Australia by Ingenique (Australia) Pty Ltd.

By visiting our website and using our Products and Services, you are accepting and consenting to the practices described in this Privacy Policy.

2. Collection of Personal Information

We may collect the following types of personal information reasonably necessary for delivering our services when you interact with our website or use our Products and Services:

When using our website (www.ingenique.net):

Technical information such as IP address, browser type, operating system, referral source, pages viewed, and cookies.
Your name, company name, contact email, contact number when you use the Chatbot or contact forms on the website to request for our product or service information.

When you attend our events:

Your name, company name, contact email, contact number, and/or occupation when you register for our events, or when you opt-in to be contacted for more information on our products and services.

When using our Products or Services:

Contact details such as your name, company name, company address, billing address, email, and phone number.
Your login timestamps and de-identified activities performed on our products.
Recording of telephone calls or web conferences.

If you provide us with personal information about a third party when using our Products or Services  (e.g. information of your customers, partners and/or any associated organisations), by submitting such information to us, you represent and warrant to us that you have obtained the requisite consent of such third party and/or are authorized to provide us with such personal information for the relevant purposes contained in this Privacy Policy.

Where lawful and practicable, you may choose to interact with us anonymously or by using a pseudonym (for example, when browsing our website without submitting enquiries). However, in many cases it will not be possible for us to provide you with our Products and Services, or respond to your enquiries, unless you provide us with your personal information. quests.

3. Use of Personal Information

In most cases, we use your personal data only when we need to reach out to you to:

Send marketing communications (with opt-out options) with your consent or were permitted by law.
Provide support related to our Products and Services.
Manage your billings.
Comply with legal obligations and enforce our rights.

In other cases, we will de-identify your personal information when we use it to:

Improve our Products and Services.
Conduct analytics and audits.

4. Disclosure of Personal Information

We may disclose personal information:

To our Affiliated Companies for business purposes.
To regulators, government authorities, or law enforcement as required by law.
In connection with legal proceedings or to protect our legal rights.

We do not sell, rent, or trade your personal information to third parties for marketing.

5. Overseas Data Transfer, Storage and Disclosure

Except for Australia, when using our Products and Services, your personal information is mainly processed and stored in Singapore and transferred to Australia for backup. Your personal information may be disclosed and shared with our Affiliated Companies for support related to our Products and Services.

When using our Products and Services in Australia, where possible, your personal information will be processed, stored and backed up within Australia and may be disclosed and shared with our Affiliated Companies for support related to our Products and Services. We take reasonable steps to ensure that our Affiliated Companies does not breach Applicable Laws (including APPs).

We use third-party cloud application service providers for accounting, customer relationship management, and general office productivity. These cloud application service providers may store your personal information on our behalf to support our business operations in any country. In such cases, we will ensure the information is protected through contractual agreements consistent with this Policy and Applicable Laws (including APPs).

6. Data Retention

We retain personal information only for as long as needed to fulfil the purposes for which it was collected, unless Applicable Laws require a longer period. Once the personal information is no longer needed for any lawful purposes, we will take reasonable steps to destroy and/or de-identify the personal information.

7. Data Protection

Ingenique is certified under ISO 27001:2013, and have also obtained ISO 27017 and ISO 27018, demonstrating our commitment to information security and protection of personally identifiable information in cloud environments.

We use a combination of administrative, technical, and physical safeguards to protect personal information against loss, misuse, unauthorised access, or disclosure. When necessary, only authorized employees of Ingenique are given access to your personal information on a need-to-know basis. These employees are trained to handle personal information, and they are strictly not allowed to store or transfer your personal information on facilities not provided by Ingenique.

8. Your Rights

Subject to Applicable Laws, you may request:

Access to the personal information we hold about you.
Corrections to inaccurate or incomplete information.
Withdrawal of consent for certain uses of your information.

Requests should be made using the contact details in Section 9.

9. Complaints About Privacy

If you have a privacy concern or wish to lodge a complaint, please contact our Data Protection Officer:

Attention: Data Protection Officer
Ingenique Solutions Pte Ltd
19 Keppel Road #07-02, Jit Poh Building, Singapore 089058
Email: DPO@ingenique.net Phone: +65 6929 8340

For Australian individuals, you may also contact our Australia office at:

Ingenique (Australia) Pty Ltd
49th Floor, 8 Parramatta Square, Parramatta, Sydney, NSW 2150
Email: DPO@ingenique.net Phone: +61 (02) 5016 7620

We will acknowledge and respond to complaints within 3 business days.

If your concern is about our privacy policies for Australia and you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Post: GPO Box 5218, Sydney NSW 2001

10. Changes to This Privacy Policy

This Policy may be updated from time to time. The latest version will always be available on our website. By continuing to use our Products and Services after changes are published, you accept the updated Policy.